Privacy Policy
Last updated: June 23, 2026
Cap City Garages ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, request an estimate, or contact us about our flake epoxy, metallic epoxy, or X-Clad garage storage services in Central Ohio.
Information We Collect
When you submit our online estimator, quote form, or contact form, we may collect:
- Your name (first and last)
- Email address
- Phone number
- Project address or service area
- Project details you provide — such as square footage, garage size, surface type, color preferences, add-ons of interest, and timeline
- Basic device and usage data automatically collected through cookies and analytics tools (see "Cookies & Analytics" below)
How We Use Your Information
- To prepare and deliver your estimate or quote
- To schedule and conduct a free on-site consultation
- To communicate with you about your project, scheduling, and installation
- To respond to questions, service requests, and warranty inquiries
- To send transactional updates and, with your consent, occasional marketing messages
- To improve our website, services, and customer experience
- To comply with applicable law
SMS / Text Messaging Consent
By providing your mobile phone number through any of our forms (including the estimator, contact form, or lead-capture modal), you agree that Cap City Garages may send you SMS or MMS text messages related to your inquiry. These messages may include:
- Transactional messages — appointment confirmations, scheduling updates, estimate delivery, project status, and follow-up regarding your consultation or installation.
- Marketing messages — promotions, seasonal offers, and updates about new services, sent only with your consent.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You can opt out at any time by replying STOPto any text message from us. For help, reply HELP or contact us at 614-496-6489.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information may be shared with third parties only as described in this Privacy Policy.
Cookies & Analytics
Our website uses cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our site. We may use analytics providers (such as Google Analytics) that collect aggregated, non-identifying information about page views, referral sources, and device type. You can disable cookies in your browser settings, but some parts of the site may not function properly.
Third-Party Services
We share limited information with trusted service providers who help us operate our business, including:
- Our customer relationship management (CRM) platform for managing leads and quotes
- Email and SMS delivery providers for transactional and consented marketing messages
- Website hosting, form processing, and analytics providers
These providers are only authorized to use your information to perform services on our behalf. We do not sell your personal information.
Data Retention
We retain personal information for as long as needed to provide our services, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Estimate and project records may be retained for warranty and record-keeping purposes.
Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at the information below. We will respond within a reasonable timeframe and as required by applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website.
How to Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Cap City Garages
- Phone: 614-496-6489
- Email: info@capcitygarage.com
- Serving Columbus and Central Ohio
[Placeholder note for owner review: This Privacy Policy is provided as a starting template. Please have it reviewed by a licensed Ohio attorney before publishing to confirm it meets your specific business practices and any applicable state/federal requirements — including CCPA/CPRA if you serve California residents.]